Business
Many staff working in a large variety of service industries experience incidents in which behaviours have escalated to highly confronting or even dangerous levels. Very often this is a major operational concern which may impact dramatically on the health and welfare of employees, and also affect the efficient delivery of services.
When challenging behaviour in the workplace is not addressed properly, businesses can suffer both financially and on a more personal level. Financial expenses can increase through absenteeism, rising worker’s compensation premiums as well as medical expenses and lost productivity. Crisis in the workplace can also cause emotional trauma. Both employers and employees benefit from reducing the risk of behavioural crisis at work.
Individual staff members and staff teams may lack certainty as to how they should respond and what their role requires of them in these escalated situations. Provent assists in developing people’s knowledge, skills and confidence in their capacity to recognise, prevent and negotiate difficult situations and environments.
Provent has been specifically developed to meet the needs of participants in a practical and interactive way.
The innovative course design supports participants to:
Gain knowledge about behavioural issues
Identify hazards and risks in their environment
Develop appropriate ways to proactively manage risk
Apply risk management systems in the workplace
Recognise the obligations and responsibilities of their role
Discover their personal response profile
Build skills in responding positively to behavioural crises and incidents
Explore a range of physical management strategies (protective behaviours)
Create a safe and stress free work environment
Achieve control of challenging situations
Sustain a positive quality of life
Provent supports businesses and organisations to:
- Continue to develop staff skills in their job roles
- Provide effective risk management practice in the workplace
- Demonstrate their commitment to staff
- Follow the proactive Employment of Safe Work Practices
- Achieve targeted training qualifications for their staff members
Provent provides three models of training for businesses and organisations:
Don’t let challenging behaviours have a negative impact on your workplace. Give staff the tools to employ Safe Work Practices proactively today!
To purchase Provent click here.
To see Provent Training for Individuals click here.
Please contact us with any questions about our Business training solutions.